Vice President HR

Qmatic is the global leader in customer journey management, enabling 2 billion yearly customer journeys in over 120 countries. Close to 40 years of innovation has given Qmatic the technical advantage to create valuable customer experiences by connecting people to services. We simplify contacts, reduce friction, and save time and money for our customers in retail, finance, health services and public sector. Today and in the future. www.qmatic.com

About the company

Qmatic was founded in 1981 and is today the market leader in Customer Journey Management.

Qmatic is a company driven by the promise of Connecting People to Services! They believe that in a connected world, the customer experience is a full and continuous journey across online and physical touch points. Qmatic exists to provide the technology solutions and insights to make that journey as smooth and pleasant as possible for customers, patients, citizens, and employees.

Qmatic is at the forefront of the industry by designing customer journeys in the cloud, integrating queue management, appointment booking software, self-service kiosks, signage, and offering business intelligence.

Qmatic is a global company with business in 120 countries, 240 people in the team and more than 100 partners.

The company’s headquarter is in Krokslätts fabriker in Mölndal, Göteborg with offices in Norway, UK, Netherlands, Germany, France, Spain, Italy, United Arab Emirates and the US.

Qmatic is now looking for their new business-oriented Vice President Human Resources (VP HR). As VP HR you will together with a strong team lead the HR agenda globally.

About the Role

We are looking for a charismatic leader to join Qmatic’s management team in the ongoing journey towards a client focused SaaS-company.

As VP HR you will have the global responsibility of ensuring that Qmatic develops its culture and way of working along with the evolution of its solution offerings to their clients. This includes competence mapping and sourcing globally.

You will be responsible for all people related matters and of developing and implementing the HR strategy, including employer branding. 

As VP HR you will provide executive-level leadership and guidance in people matters to an organization that is in rapid transformation. You will also be responsible for setting, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices.

Some of your responsibilities:

• Securing the right competence as well as driving and supporting the transformation into one inclusive culture in the whole company.
• Set up an employer branding strategy. Assess and develop talent globally and ensure high focus on performance.
• Ensure compliance with local and international employment laws and regulations.
• Build and implement the right human resources policies, programs, and systems in alignment with the company’s strategy and objectives.
• Supporting the business in reaching their business targets from a people perspective, steering people and safety metrics.
• Steer and align the HR team and its services with the needs of the leadership team.
• Take lead in developing the leadership in the company.

The VP HR will be based in Mölndal and be part of the Executive Management Team, reporting directly to the CEO.

About you

You are a person with a high business focus and a strong relationship builder who thrives in a challenging, dynamic environment with high speed. You have a profile with a strategic mindset and are operationally balanced to lead and build a successful organization.

To succeed in this role, we believe that you have:

• Solid experience in a fast-paced, result driven and transformational environment.
• Solid experience in leading and coaching an organization to evolve its performance driven culture.
• Excellent interpersonal and conflict resolution skills.
• Knowledge in finance and business.
• Excellent organizational skills and attention to detail.
• Been part of an international executive management team.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Knowledge of employment-related laws and regulations on a global level.
• Solid experience with works councils and unions and the associated dynamics.
• Knowledge of and experience with varied Human Resource Information Systems.

We also believe that you have:

• Bachelor’s degree in Human Resources or related field required
• At least 10 years of human resource management experience, with strategic, talent management, and/or business development experience highly preferred.
• Excellent verbal, written and presentation skills, both in Swedish and English.
• Proficient with Microsoft Office Suite or related software.

It is merited:

• If you have experience from a start-up and/or a SaaS company.
• If you have experience from a transformational environment in a growth company.

As a person you are

• Charismatic and inspiring, a natural leader.
• Entrepreneurial. 
• Proactive and used to taking initiatives to make progress.
• Someone who thrives with challenges.
• A people’s person.
• Self-driven, performance and result oriented professional with strong credibility.
• Customer oriented with strong cooperative skills.
• Trustworthy and responsive with good communicative and interpersonal skills.
• Positive attitude to change, being a senior change leader.
• As a leader you connect people to the bigger picture and to each other, accelerate learning to use the full potential of people and drive innovation to develop the business.

The company offers

We can offer an atmosphere that values skills of our individuals and the relationships with our clients. Together we will keep building the success of our company for many years to come. Our HR organization works globally to set global guidelines and policies and a common approach to leadership.

Questions about the position?

Please contact our partner Capasearch, Search Consultants lina.wijk@capasearch.se or charlotte.mardh@capasearch.se