COO

About the company

Besedo empowers online marketplaces to grow with trust by enabling their users to engage fearlessly with one another. 
Since 2002, Besedo has partnered with online marketplaces of all sizes across the globe, to help them create user trust, better quality content and better user experience in the digital world. In order to achieve this, Besedo uses a combination of AI moderation, automated filters and human moderation. Besedo also provides their partners with actionable insights related to both users and content, allowing them to adapt and evolve their product faster and stay competitive. 
With 6 offices across the world in Sweden, France, Colombia, Malaysia, Malta, Romania and 450 employees of more than 20 different nationalities, Besedo Global Services AB is a global and multicultural company with real localization capabilities.

Besedo is now reorganizing the management team to grow their business and help more companies achieve good content quality and better user experience.

About the role

We are looking for a Chief Operating Officer or COO to oversee Besedos organization’s ongoing operations and procedures. You will be responsible for the efficiency of business.

The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You’ll have to maintain control of global business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we’d like to meet you.

The goal of the COO position is to secure the client satisfaction and efficiency of business to drive extensive and sustainable growth.

Responsibilities

• Lead our global delivery and client teams to encourage maximum performance, dedication and client satisfaction.
• Evaluate performance by analyzing and interpreting data and metrics.
• Manage relationships with clients, partners and vendors.

Requirements and skillset for the role

• Experience as Chief Operating Office or relevant role in an international environment.
• Senior understanding of business functions such as Key Account Management, Customer success, Technology, HR etc.
• Demonstrable competency in strategic planning and business development.
• Experience of driving and operating larger outsourcing and off shoring projects.
• Understanding and experience from building SaaS businesses.
• Working knowledge of high level data analysis and performance/operation metrics.
• Working knowledge of IT / Business infrastructure.
• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus.
  

As a person you are   

• An outstanding leader with organizational abilities.
  Aptitude in decision-making and problem-solving.
  Proactive, service minded and solution focused.
• An excellent communicator with strong inter-personal skills.
• Result oriented.
• Used to work both independently to reach your goals, as well as together with the team.
• Flexible and innovative with an ability to look with a holistic view on the business.
• Excellent at social influence with good motivational skills.

For more information please contact Sr Search consultant lina.wijk@capasearch.se or Jr search consultant Ella Sundström at ella.sundstrom@capasearch.se